Epson TM-U220B Dot Matrix Receipt Printer with Ethernet & Autocutter - Dark Gray POS System for Retail, Restaurant, and Business Receipt Printing (Power Supply Included)

This machine (one of two purchased) did not work - not even to turn on. Upon calling Epson to ask about where we should send this for repair, they asked to see a screenshot (included here) with the serial and model numbers. Epson customer service said the machine was never intended for sale in either the USA or Canada and take no responsibility for the product. Nor will Amazon. We would greatly appreciate hearing from the store owner.Ours broke down at work and this was a replacement. Works great. Only problem is not a thermal printer.work very wellAs was advertised!CAnnot go wrong with Epson. Works out of the box and has good instructions to setup.Great working machineWorks as advertised but taking 2 stars for the ridiculous priceWe use nothing but these in our restaurants. These are the industry standard. They just keep going and going and going