Cartridge-Free Super-Tank Printer with Sublimation Ink Bundle - Wide Format 13x19" Printing, Built-in Scanner & Copier, Easy-Fill System | Perfect for Heat Transfer Projects, Home Office & Small Business Printing

The customer service is definitely a Zero in my book. I purchased my printer in April 2024 and i purchased the extended warranty, by June I stated having issues with the printer grabbing the paper. I called Epson my factory warranty was void because I had used the sublimation ink that came with the printer But is not authorized by The Epson Company.And VJC said and I quote " it's passed my 30 days so we can't help you. So I checked into small claims and I have a case. So after I told them ( VJC , Company) this, they agreed to fixed my printer but they want me to pay for the shipping!!!! My warranty covers or should have covered it ( but it's void now ). I shouldn't have to be out this expense, I'm guessing it would probably cost $100.00 to mail it to them, if not more.I have turned in the seller to Amazon not once but twice and let's just say Amazon has been a BIG ket down as well.JVC COMPANY has no right to sell this sublimation ink with these printers and to tell a customer that their warranty won't be effective.So please think twice before buying from the company ( JVC ) ASK questions and keep your emails like I did.The printer itself is great, the only problem I had with it is the printer grabbing the paper.And don't wast your money on the extended warranty.I hope this helps someone, I just wished Amazon would have stepped up and checked into this company themselves.Have a blessed day..